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Home > Managed it Services > WINNERS of the Best Managed Service Provider 2020

WINNERS of the Best Managed Service Provider 2020

by | Jan 18, 2021 | Managed it Services, OIT Updates, Special Alerts

Optimising IT win best Managed Service Provider 2020! 

Following on from our nomination for a finalist in 2019 after a pandemic induced delay, Optimising IT are pleased to announce that we are winners of the coveted Service Desk Institute Managed Service Provider of the year award!    

Recognised as an industry-leading organisation for IT Service Management, the Service Desk institute evaluated a number of organisations based on service excellence, approach, future planning and how customers are engaged with. 

In particular, the judges were particularly impressed with the way Optimising IT provide our best in breed Managed IT Services with our level of personalised service.  They also found our cyber focussedconsultancy lead approach integrated exceptionally well with our customers and enabled them to truly align their IT strategy and Service Delivery with their business objectives, delivering real benefits and business advantage. 

Our CTO, Todd Gifford said of the award “This is a fantastic achievement for the team at Optimising IT and really does demonstrate the level of service and care that we provide to our customers every day.” 

About the Service Desk Institute awards process 

The awards application, review process and judging is comprehensive and included the following stages: 

  • Awards entry submission 
  • Our team visited the Service Desk Institute to present 
  • The Service Desk Institute sent a team to our offices for an onsite review, including the winners from the previous year 
  • Our customers were interviewed, and their feedback is taken into consideration 

All in all, this was a fantastic way for us to demonstrate what we do for all of our customers as part of our day to service. 

If you are looking to improve your IT Service, move to modern ways of working or enhance your approach to Cyber Security, we are here to help.  Please get in touch on 01242 505470 or visit our website at https://www.optimisingit.co.uk

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why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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