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Home > Client Consultancy > Mobile working for businesses on the move

Mobile working for businesses on the move

by | Jul 19, 2016 | Client Consultancy, Cloud Services, OIT Updates

Mobile working for businesses on the move

Optimising IT’s Managing Director, Gary Smith, was asked to contribute his thoughts to a feature on working “On The Move” in the current edition of South West Business Insider magazine.

One of the key challenges of mobile working is maintaining effective collaboration across a range of locations and devices, and Gary talked about our experience enabling true mobility for the Ridgeway Group, and how we helped them take advantage of the features offered by Office 365. The original issue that got us engaged with Ridgeway was the failing performance of its existing IT infrastructure across 28 sites. The number of devices on its network climbed from 800 desktops to more than 2,000 connecting devices, as smartphones and tablets proliferated.

It meant the email server was performing badly, and it precipitated a discussion about whether to embrace a new hosted solution incorporating Office 365, in order to reap the benefit of a scalable and elastic infrastructure and enable true mobility.

Gary Smith, Managing Director

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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