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Home > Cloud Services > Supporting one of the world’s busiest NHS services

Supporting one of the world’s busiest NHS services

by | Aug 7, 2020 | Cloud Services, Cyber Security, OIT Updates

Supporting one of the world’s busiest NHS services

Optimising IT are proud to be supporting one of the world’s busiest NHS services, particularly during the Covid-19 pandemic.

An integral IT transformation program

We are delighted to be working with this prevalent trust on an exciting IT transformation program. The project has involved in-depth IT management consultancy and architecture delivered by our experienced technical team. To kick start the integral IT transformation program we conducted an in-depth IT audit to fully understand the Trust’s unique requirements and infrastructure. This allowed us to help future-proof their IT systems and through implementing innovative tools, drive down costs while enhancing the quality of their services.

Outcomes based value

Productivity raising initiatives driving down costs

Optimising IT have a track record in delivering outcomes based value, complimented by our dedicated experience in Cloud technology, robust compliance procedures, and agile operating model. We were in a prime position to support the implementation of productivity raising initiatives such as Microsoft 365 and Teams. These initiatives provide proven collaboration and time saving benefits, while harnessing secure hosting and intuitive file sharing features. Not to mention, impressive cost savings due to scalable and tailored Microsoft 365 licenses and the removal of cumbersome working practices.

G-Cloud 11 recognised IT services specialists

Optimising IT are recognised specialists for IT services in Cloud Hosting, Consultancy and Cyber-security training, supporting the UK public sector and non-departmental public bodies on the G-Cloud 11 Crown Commercial Services framework.

Find out more about our specialist G-Cloud services:

Explore G-Cloud Services

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

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78% Average First Contact Resolution

98.8% Average Customer Satisfaction Score

Rapid Response Time

Cyber Focused Approach

Why Choose Us

why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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