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Home > Managed it Services > Top 5 IT issues slowing down your Recruitment business

Top 5 IT issues slowing down your Recruitment business

by | Jul 10, 2019 | Managed it Services

What is slowing down your business?

As you know, recruitment agencies operate within one of the most competitive, fast-paced and demanding industries. And with that comes the pressure of keeping one step ahead of the competition. From our experience we’ve put together a list of the top 5 IT issues facing recruitment businesses, along with some food for thought to solving those issues:

Top 5 IT issues slowing you down

  • A high number of IT tickets flooding in because first response rates are low
  • A firefighting internal IT team with no time to implement business improvement projects
  • High staff turnover, with valuable IT knowledge leaving your business
  • Paying higher salaries for your Service Desk staff based centrally in city office locations, when it can be offered remotely and more cost effectively by UK based specialist Service Desks
  • Low route cause analysis, resulting in the same incidents swamping your internal IT team

Enough about the problems, how about some solutions?

Outsourcing your IT could be the best way to take the pressure off your internal team. We’re helping recruitment businesses to drive efficiencies and decrease costs to drive growth, all evidenced by continued monitoring of results:

  • With our highly trained ’straight to second line’ technical support team, we have the expertise to resolve more tickets at First Contact; decreasing downtime and keeping your staff happy and productive.
  • We can relieve your time-strapped internal IT team with our co-source model. We embed our highly skilled team to work like a seamless extension of your team, taking some of the heat off your internal resource. Freeing up your team to deliver IT projects to keep your business forging ahead. We can also help with project delivery. Our highly experienced IT Projects team provides the technical expertise needed to deliver projects on time, on budget and with minimal disruption.
  • Provide the expertise needed with our highly qualified 3rd line technical support only a phone call or email away. You won’t have to worry about valuable IT knowledge leaving your business.
  • We can drive business efficiencies. By closely monitoring our service to you we can show you the real business savings we’re making for you through various proactive initiatives, by delivering a higher First Contact Resolution for incidents and requests, and we’ll proactively get to the root cause of frequently occurring incidents to stop them from reoccurring.
  • We can offer a higher service quality due to our skilled support engineers who have the skills and experience to resolve the job in hand with monthly reviews to showcase the positive impact we are making to your business.
  • Automation is a big-time saver. We can review your systems and processes to help with e.g. scheduling interviews and other admin heavy processes that take valuable time away from your staff bringing in candidates.
  • Cost efficiencies, by providing an overall Lower Service Desk overhead, so you’re not paying for higher ‘City’ salaries.

A Service Desk model with proven results

Maintain your competitive edge

You can find more information about the latest trends in recruitment and the impressive results we have delivered for nGAGE – A UK-based Global specialist recruitment group. Get in touch with us today on (0)1242 505 470 to find out how we can help your business maintain a competitive edge.

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why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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