What is slowing down your business?
As you know, recruitment agencies operate within one of the most competitive, fast-paced and demanding industries. And with that comes the pressure of keeping one step ahead of the competition. From our experience we’ve put together a list of the top 5 IT issues facing recruitment businesses, along with some food for thought to solving those issues:
Top 5 IT issues slowing you down
- A high number of IT tickets flooding in because first response rates are low
- A firefighting internal IT team with no time to implement business improvement projects
- High staff turnover, with valuable IT knowledge leaving your business
- Paying higher salaries for your Service Desk staff based centrally in city office locations, when it can be offered remotely and more cost effectively by UK based specialist Service Desks
- Low route cause analysis, resulting in the same incidents swamping your internal IT team
Enough about the problems, how about some solutions?
Outsourcing your IT could be the best way to take the pressure off your internal team. We’re helping recruitment businesses to drive efficiencies and decrease costs to drive growth, all evidenced by continued monitoring of results:
- With our highly trained ’straight to second line’ technical support team, we have the expertise to resolve more tickets at First Contact; decreasing downtime and keeping your staff happy and productive.
- We can relieve your time-strapped internal IT team with our co-source model. We embed our highly skilled team to work like a seamless extension of your team, taking some of the heat off your internal resource. Freeing up your team to deliver IT projects to keep your business forging ahead. We can also help with project delivery. Our highly experienced IT Projects team provides the technical expertise needed to deliver projects on time, on budget and with minimal disruption.
- Provide the expertise needed with our highly qualified 3rd line technical support only a phone call or email away. You won’t have to worry about valuable IT knowledge leaving your business.
- We can drive business efficiencies. By closely monitoring our service to you we can show you the real business savings we’re making for you through various proactive initiatives, by delivering a higher First Contact Resolution for incidents and requests, and we’ll proactively get to the root cause of frequently occurring incidents to stop them from reoccurring.
- We can offer a higher service quality due to our skilled support engineers who have the skills and experience to resolve the job in hand with monthly reviews to showcase the positive impact we are making to your business.
- Automation is a big-time saver. We can review your systems and processes to help with e.g. scheduling interviews and other admin heavy processes that take valuable time away from your staff bringing in candidates.
- Cost efficiencies, by providing an overall Lower Service Desk overhead, so you’re not paying for higher ‘City’ salaries.
A Service Desk model with proven results
Maintain your competitive edge
You can find more information about the latest trends in recruitment and the impressive results we have delivered for nGAGE – A UK-based Global specialist recruitment group. Get in touch with us today on (0)1242 505 470 to find out how we can help your business maintain a competitive edge.