Trust is key to partnering with Bruton Knowles

Bruton Knowles Case Study


In looking for a company to manage their IT requirements, national property consultancy Bruton Knowles needed a partner with the capability and credentials to deliver.

Bruton Knowles specialises in helping property owners, occupiers, developers and investors to achieve more from their land and property

The partnership is a people business striving for excellence in everything they do. With staff and contractors based around 12 offices across the UK and often working remotely, Bruton Knowles understands the importance of IT in delivering a complete service to clients.

Bruton Knowles were keen to engage with an IT partner with the same ethos, and to build a relationship based on trust.

Bruton Knowles were looking for a supplier who would deliver both the dedicated, personalised standard of work they would get from an internal IT department and also the expert advice and experience from a consultancy that understands their business and how IT can help them achieve their commercial goals.

The best solution for Bruton Knowles was the comprehensive IT service provided by Optimising IT. The solution offered by Optimising IT covers everything Bruton Knowles needs to ensure their IT system is fit for purpose, runs smoothly day in, day out and is future-proofed.

At the heart of this solution is a friendly Service Desk, manned by experienced IT professionals, that prides itself on solving 80% of calls on first contact. Alongside this reactive support, they provide server management, network monitoring, backups and DR support. There is also dedicated IT Consultancy, ensuring that Bruton Knowles is benefiting from the latest technology, software and hardware developments, allowing their IT to keep moving forward with their business.

Projects to upgrade and enhance the IT system to date have included software development, server migration from physical to virtual, a security review and reconfiguration and decommissioning of old hardware. The result is an IT system that is resilient and robust and interruptions to productivity are greatly reduced. From the start of the contract, calls to the Service Desk have fallen by 30% plus issues are easier to solve now the IT infrastructure has been simplified and consolidated.

Knowing that their IT spend is giving them the best value, and that Optimising IT are future proofing their investments is vital to Bruton Knowles to enable them to give their clients the service they demand.


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