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how we work

Our approach to IT is simple but effective.

So effective that we’ve won awards for our managed IT services, have achieved a 98% customer satisfaction rating and are five-star rated by our customers on Google Reviews. What do we do that makes us so different from our competitors? 

We listen.

We listen to your needs and take the time to fully understand your business. We work through a completely consultative approach to IT, which enables us to get to know your business and deliver elegant IT solutions that are both cost-effective and highly tuned to address your unique technology demands.

Success in IT will never come easier than when you work with us. 

Learn more about how we work and discover exactly how we can help you achieve success through our consultative approach to IT by claiming your FREE IT systems review today. 


Optimising IT's awesome workplace
First Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction Score

98.8% Average Customer Satisfaction Score

Rapid Response Time

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach


Microsoft Gold Partner
Cyber Essential Certified Plus
Best Managed Service Provider 2020
ISO 27001 Certified
Crown Commercial Service Supplier


For Us, IT Is Personal

Here at Optimising IT, we’re on a mission to change the way IT services are delivered. It’s not just the quality of our advice and expertise that makes us stand out but also the way we work that really makes the difference. We believe that by putting people at the heart of our brand, we can ensure an unbeatable opportunity for your business to connect with technology experts and grow as a company. 

Our friendly, commercially focused and highly experienced team understands the importance of seamless IT management — whether we’re working to add value to your current practices or helping to introduce completely new services. To help you make the most of your IT, we have carefully handpicked experts with a can-do attitude to customer service and valuable in-house IT experience — people driven to deliver friendly, high-quality and consistently valuable support across every step of your IT journey.

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our it managed services

happy client

Fully Managed IT

As fully managed IT service specialists, we’re ready to become an extension of your business. Whether you need us to fill skill gaps and shortcomings in your current IT department or to totally take over your IT and handle everything for you, we have the knowledge, insight and expert workforce available to make it happen.

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IT Consultancy

Our full range of IT consultancy services provides your business with industry-leading guidance into all aspects of your IT systems. From recommendations around upgrades and support rolling out new services to creating digital transformation plans and evaluating IT flaws, our consultancy service covers it all.

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Managed Microsoft 365

Unlock the full potential of our workplace with powerful best-in-class software solutions from industry-leading Microsoft 365. We’ll help you find the right licensing, manage your applications, integrate Office 365 into your office environment, level up your digital conferencing with Teams and much more.

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Cyber Security

Enjoy a full suite of cyber security solutions to cover your business against all kinds of dangerous digital threats. Including cyber penetration, cyber security monitoring, data protection upgrade services and personnel training, we’ll help you safeguard your digital assets from cyber criminals.

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Cloud Services

Upgrade to the cloud and access a range of high-value services, such as transformative work productivity applications, data storage and disaster recovery options, all while upping security and helping to make your business agile and remotely accessible. Discover the competitive edge cloud technology can bring to your enterprise with Optimising IT.

Fully Managed IT

As fully managed IT service specialists, we’re ready to become an extension of your business. Whether you need us to fill skill gaps and shortcomings in your current IT department or to totally take over your IT and handle everything for you, we have the knowledge, insight and expert workforce available to make it happen.


Network and Infrastructure Support

Keep your network and system infrastructure in great shape with Optimising IT. Don’t risk the declining system performance, storage capacity limitations and security vulnerabilities of poor network management. These problems can lead to business downtime or even loss of data and services. Our expert technicians will help you make decisions that benefit your business goals and growth plans. We’ll improve your business operations through network and infrastructure support and design, keeping your services running smoothly.


On-Site IT Support

Need an on-site IT engineer to support your operations? We offer both on-demand site visits and regular on-site IT maintenance schedules. Whether you need proactive or reactive managed IT support, we’ll be on-site to help you meet the challenges you’re facing right now. Our highly experienced field engineers are also available on an ad-hoc basis to help with work such as important office moves and hardware rollouts. We can help you with any IT project or change you may have, and we’re happy to offer our guidance and support along the way. Optimising IT: We’re always there when you need us.


Service Management

Optimising IT can provide total service management. We’ll maintain your hardware, provide training courses and workshops for staff, monitor and manage your cyber security, upgrade and configure your software and applications, recommend structure development and much more. Our service management package covers the complete managed IT experience. We are your outsourced or co-sourced IT department. Working together closely, we’ll become an essential and instrumental part of your business. Our managed IT services can help ensure your technology is doing all it can to benefit your business.



why choose us for it managed services

Expert Team, Seamless Integrations

We set a focus on streamlining the process of integrating new services, software and solutions into your business. Optimising IT delivers a consistent, high-standard service that reduces risks and downtime so that you can stay ahead of the competition.

Unleashing the Power of Business Intelligence

We integrate powerful reporting into all Optimising IT services using our industry-leading IT Service Management and Power BI tool. Clearly see the tangible impact we’re having on your business and easily present valuable updates to key staff, management and stakeholders. 

Minimising Costs, Maximising Success

At Optimising IT, we know how to build technology services that squeeze every drop of value out of your budgets without ever wasting a single penny. Forget about paying for IT solutions you don’t really need or even use. We optimise our services to align them with your goals and spending limits.

working system
first-rate service
seamless service
digital security

Keeping Things Simple

We strive to simplify IT because we know that it can often be made unnecessarily complicated. We do this by communicating in a clear and straightforward way, delivering elegant solutions that transform your business while also making sure the changes make total sense to you. 

Connect with like-Minded Specialists

Are you an ambitious and agile business hungry to grow within your market and unlock your full potential? If so, you’re speaking our language. We’re passionate about connecting with like-minded people who want to build a community where everyone wins. Together, we’ll develop a collaborative partnership with a true competitive edge.

Always Independent, Always Working for You

While we do partner with major technology suppliers, helping to bring you the best opportunities and deals, we also pledge to remain an independent enterprise that only implements technology we know is the right fit for your business. We will always work for you, not as resellers of big technology brands.


Get Started with Your FREE IT Review

Optimising IT works hard to ask you the right questions — questions that help us develop the most efficient, seamless IT solutions for your business. We know that there’s no such thing as a one-size-fits-all solution when it comes to IT. A truly bespoke and uniquely managed consultative approach is the only way to achieve the powerful results we see time and time again. 

So that’s precisely what we offer.

To find out exactly what we mean by all this and learn firsthand what it’s like to work with Optimising IT, grab your FREE IT systems review today. Your review includes a sales-free 60-minute consultation covering essential elements of IT, such as cyber security and technology capability checks, as well as a bespoke digital transformation roadmap to success.  


Our experts are ready and waiting to help you get more out of your business. Get in touch today!


Why Our Customers Choose Us

How does the way we work influence what our customers think about us?

Case Study

read a case study

Get a sense of how we really work with our in-depth case studies.

Read all about our past successes and discover the genuine impacts we’ve had for businesses just like yours.



nGAGE is a UK-based Global specialist recruitment group which genuinely supports, steers and brings together specialist recruitment businesses, enabling them to become market leaders in their chosen sector.

With c. 850 users, the volume of support tickets and service requests was overwhelming the in-house networks and infrastructure team, causing a reactive service with delays in IT projects needed to drive the business forward.