For us IT is personal

Our approach is simple,
we take the time to listen to
your needs
to fully understand
your business

Our consultative approach

Here at Optimising IT we’re on a mission to change the way IT service is delivered. It’s not just the quality of our advice and expertise, it’s the way we do it that makes the difference. With people at the heart of our business and yours, dealing with IT has never been easier.

Optimising IT ask you the right questions to deliver the most efficient, seamless IT solution for your business. In our eyes, there’s no such thing as a one-size-fits-all solution as no two businesses are the same. That’s why we believe a consultative approach to any IT solution is the only way to achieve great results for our customers.

Great minds think alike

We’re attracted to likeminded, ambitious, agile, high growth businesses who realise the true potential of IT to gain that all important competitive edge. We also like to walk the talk by implementing technical solutions that are tried and tested, before we offer solutions for our customers.

Consultative Approach, Elegant IT solutions
Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.
High Quality Service, Straight to 2nd line
Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
Expert Team, seamless integrations
Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.
Measuring Success, KPI driven
Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.
Flexibility, Co-source or Out-source Services
Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.
Independence, but connected with trusted technology suppliers
We partner with trusted technology suppliers, but we remain independent and only implement technology we know is fit for our customer’s specific needs.
Mike Hotard
Group IT Manager, H.R. Owen

Customers of H.R. Owen have very high expectations of service. To meet that expectation H.R. Owen need support partners that share the same ethos of service excellence. Optimising IT delivered that service.

Autorama UK Limited
Daniel Taylor
Chief Financial Officer, Autorama UK Limited

As a consultative partner, Optimising IT are helping to shape the Network, IT Services and Security strategy to help underpin our ambitious growth strategy. They have taken time to understand our requirements and develop an IT strategy to meet those needs.

Tim Styles
Group Chief Information Officer, nGAGE

Optimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high expectations. This is a true partnership between Optimising IT and nGAGE to deliver a great user experience for our staff.

Expert Team, seamless integrations

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

When it comes to our team, we have carefully handpicked experts with a can-do attitude to customer service and valuable in-house IT experience who understand both sides of the fence. Our team is driven to deliver a friendly, high quality service, because we pride ourselves on exceeding our customers’ expectations.

  • Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.
  • We continually invest in training and developing our experts, keeping them abreast of the latest technical developments and cyber-security threats, to enhance our service offering and to future proof the IT solutions we deliver.
  • We attract the best talent, by creating the right environment to share technical knowledge acting as a catalyst for progression. We provide extensive training; guaranteeing that all our staff start from a solid technical base and are customer service trained. We also give our people the time to explore new technology to help expand their knowledge, allowing them to bring new ideas to the table.
  • Our specialist security consultants are Certified Information Security Services Professional (CISSP) accredited. Partnering with your business in a pragmatic, strategic way to minimise risks and safeguard business from daily cyber-security threats.

The Power of Business Intelligence

We are proud to show the tangible value we add to your business through monthly insight reports produced by our industry leading IT Service Management and Power BI tool.

Keeping things simple

Most of all, we like to keep things simple. We strive to simplify IT, because sometimes it can be un-necessarily complicated. We do this by communicating in a clear and straightforward way and deliver elegant solutions to transform and future proof your business.

H.R.OWEN Case study
H.R.OWEN Case study
Cyber Security

we are
Optimising Data Security
for Britain’s leading luxury motor dealer

H.R. Owen are the UK’s official dealer of luxury motorcars from Lamborghini, Bugatti and Ferrari to Rolls-Royce. Operating within such a prestigious market place leads to a specific type of clientele, from celebrities to royalty. H.R. Owen wanted to ensure the security of all information they possess to ensure that they are not only compliant for GDPR but are able to protect their customers.

Proudly supporting H.R. Owen