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Home > Our Team

Team

MEET OUR TEAM

Interested in working with Optimising IT to empower your IT services, solve technical challenges and grow your business? Then, why not learn more about the people who have made our support company the industry-leading, award-winning service that it is today?

While our team is built from people across a diverse range of backgrounds and professional experiences, we’re all heavily invested in one simple joint goal — to deliver managed IT support and consultancy that stands head and shoulders above our competition.

happy team at Optimising IT
First Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction

98.8% Average Customer Satisfaction Score

Rapid Response Time

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach

About

Who Are We?

Optimising IT was founded with a mission.
We wanted to transform the way people thought about IT services.

happy team
For too long, IT development has been an overly expensive, overly complicated thorn in the side of business owners across the country. We all know the results are rewarding, but the journey is often fraught with blood, sweat and far too many tears.

But our team does things differently.
Our team never wants you to be worried about your IT again.

We’ve invested our time and energy in connecting with the best in the business, hiring only people aligned with our goals and objectives. Over the years, we’ve built a team of true IT experts. From helpdesk support gurus and technical wizards to innovative consultants and forward-thinking project managers, the Optimising IT team is not only a collection of the brightest minds in IT but also a community of individuals who are passionate about making a difference to your business.

Save money. Save time. Save heartache with Optimising IT.

Leadership Team

Introducing Our Leadership Team

Get to know the faces — and people — behind our award-winning team.

Gary Smith
Gary Smith
Managing Director
Gary founded Optimising IT with a desire to change the way IT services are delivered. Gary works with our customers on a daily basis, helping them to create and back up the vision they have for their business with IT services which make a tangible difference to end users. Gary is persistently enforcing the message of the importance of investment in people and giving them the tools they need to do their jobs.
Todd Gifford
Todd Gifford
Chief Technology Officer
Todd’s world can be a detailed and complex one. As a Certified Information Systems Security Professional (or CISSP for short), Todd helps customers understand the risks with their information, where it is stored and processed and how best to manage those risks in our ever-evolving digital world. He writes a mean blog and prides himself in turning technical language into simple sentences we can all understand.
Russ Grimmett
Russ Grimmett
Technical Services Account Manager
Russ is in charge of the account management side of the force within OIT. Russ has the role to make sure our clients are looked after, kept up to date, and advise how they can get the most value from their IT systems by getting a solid, sustainable journey in place. With a creative mind coming from design and being a musician, Russ’s mind can work “outside of the box” to come up with multiple, solid solutions to pain points, and is a person you can rely on.
Niall Aldridge
Niall Aldridge
Technical Lead
Niall is at the helm of all things technical. He is in charge of everything to do with projects and project delivery here at OIT. Niall’s technical ability tied in with the experience of delivery is unrivaled, he can cope under the pressures large projects can carry, but has the confidence, knowledge, and team behind him to have your projects delivered on time, and above expectations.
Ben Smith
Ben Smith
3rd Line Support Lead
Ben has the challenging task of holding the fort in the 3rd line base. 3rd Line support is the escalation point when things get to the nitty-gritty within IT support. Ben is cool, calm, and collected when it comes to managing daily tasks. His team is super-knowledgeable and resolves escalations quickly and efficiantly. If you have any questions regards the systems we use and offer, Ben is the go-to guy!
Matthew Cartwright
Matt Cartwright
Service Desk Lead
Matt is in charge of all things support here at OIT. He holds the whole service desk team and is responsible for all of our customers’ day-to-day support. Making sure we only have the best support people in the business and delivering the stats to the client with personal service reviews, Matt knows what it takes to deliver a top-quality service desk.
Ben Jenkins
Ben Jenkins
Finance Manager

Ben is in control of the purse strings at Optimising IT along with a wider remit of overseeing the compliance and business improvement functions across business. He is integral for providing financial insight, analysing current trends, and forecasting to help Optimising IT achieve its ambitious growth trajectory in a sustainable way. He has brought his own dynamic to the team and enjoys Business Intelligence and automation tools and works hard to continuously offer insight into the results or opportunities available.

Services

Why Work with Our Team?

We don’t like to boast!
But, we have plenty to be proud of when it comes to building a top-level team that supports you.

Optimising IT has a lot to offer your business, including:

Over 100 Years of Combined Senior Experience

Our senior management team has seen it all. We’ve been around the block — involved in many different IT working environments. And with over a century of combined industry experience, we are confident we can offer you an unbeatable IT service.

Award-Winning Industry Leaders

2020 saw our managed IT experts awarded Best Managed IT Service Provider by the Service Desk Institute (SDI). This award recognises our commitment to excellence, both in terms of customer service and the managed IT solutions and consultancy support that we offer.

Highly Qualified and Certified Experts

Each member of the Optimising IT staff has valuable qualifications and certifications, creating a diverse and well-rounded team of professionals. From project management experts to cyber security specialists, our team has the skills we need to support your business.

Unbeatable IT Support

Our team is always available. Our helpdesk is staffed by true technical experts capable of solving 78% of all IT support concerns right then and there. When a phone call isn’t enough, we’re out and onsite when you need us. With 24/7 customer support, Optimising IT is here for you.
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working system
people-oriented
security
seamless service
first-rate service
security

A 98% Customer Satisfaction Rating

We love our customers and could not be more thrilled to say that our customers love us as well. With a 98% customer satisfaction rate and a five-star rating on Google Reviews, our customers have shown us time and time again that they value our team and the support that we offer them.

Cost-Cutting Specialists

Our team understands that IT solutions can be expensive, but we also know that the industry is notorious for overspending and wasted resources. We can help you cut out the unnecessary technology clutter and ensure you’re maximising your investment while sticking to budgets.

Microsoft Gold Partners

Microsoft, in no uncertain terms, offers best-in-class productivity applications for businesses, helping to empower everything, from sales and marketing to collaborative work and project management. As Microsoft Gold Partners, we can help you get the most out of Microsoft tools.
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OVER 100 YEARS OF COMBINED SENIOR EXPERIENCE

Our senior management team has seen it all. We’ve been around the block — involved in many different IT working environments. And with over a century of combined industry experience, we are confident we can offer you an unbeatable IT service.
working system

A 98% CUSTOMER SATISFACTION RATING

We love our customers and could not be more thrilled to say that our customers love us as well. With a 98% customer satisfaction rate and a five-star rating on Google Reviews, our customers have shown us time and time again that they value our team and the support that we offer them.
people-oriented

AWARD-WINNING INDUSTRY LEADERS

2020 saw our managed IT experts awarded Best Managed IT Service Provider by the Service Desk Institute (SDI). This award recognises our commitment to excellence, both in terms of customer service and the managed IT solutions and consultancy support that we offer.
first-rate service

COST-CUTTING SPECIALISTS

Our team understands that IT solutions can be expensive, but we also know that the industry is notorious for overspending and wasted resources. We can help you cut out the unnecessary technology clutter and ensure you’re maximising your investment while sticking to budgets.

 

seamless service

HIGHLY QUALIFIED AND CERTIFIED EXPERTS

Each member of the Optimising IT staff has valuable qualifications and certifications, creating a diverse and well-rounded team of professionals. From project management experts to cyber security specialists, our team has the skills we need to support your business.
first-rate service

MICROSOFT GOLD PARTNERS

Microsoft, in no uncertain terms, offers best-in-class productivity applications for businesses, helping to empower everything, from sales and marketing to collaborative work and project management. As Microsoft Gold Partners, we can help you get the most out of Microsoft tools.
chat

UNBEATABLE IT SUPPORT

Our team is always available. Our helpdesk is staffed by true technical experts capable of solving 78% of all IT support concerns right then and there. When a phone call isn’t enough, we’re out and onsite when you need us. With 24/7 customer support, Optimising IT is here for you.

Advice

Claim Your Free IT Review

There’s no better way to meet our team than to claim your FREE IT systems review. Not only does this include a detailed roadmap of suggestions for your business, but you’ll also receive a 60-minute consultation with one of our experts. We pledge that this call is not a sales call. Instead, we’ll let you know what recommendations we have for your IT and how we could help.

Enjoy your free, no-obligation consultation session — and accompanying roadmap report — by claiming your IT review today. Discover the next steps for your business IT.

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

Our experts are ready and waiting to help you get more out of your business. Get in touch today!

Testimonials

What Our Customers Say

What’s it really like to work with our team?
This is what our customers have to say about us!