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Home > Our Vision

Vision

Our Vision

Our vision — our mission — is simple:

Optimising IT challenges the traditional way IT services are delivered. We focus on providing services based on our core values of trust, simplicity and respect.

We are a relationships-first kind of IT service provider.

First, we get to know you, then — together — we think about what’s best for your business and what we can do to help you. We don’t just sell you packaged services straight out of the photocopier designed for any business that comes our way. Instead, we offer a tailor-made approach to IT that revolves around strategy, future-proofing and growth. Think of us as your IT department, sharing those same goals for development and success that any internal piece of your company structure would.

Our success is your success, and your success is ours.

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customer satisfaction

78% Average First Contact Resolution

rapid response time

98.8% Average Customer Satisfaction Score

Rapid Response Time

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach

How we Work

Let’s Challenge the Way IT Services Are Delivered, Together

Optimising IT signage

At Optimising IT, we are committed to offering your business a very different kind of IT service. We never want you to dread having a conversation about IT again.

All too often, IT can become over-complicated. It’s seen as a costly investment and a potential risk for business owners and IT teams alike.
Instead of making changes that benefit their company, business leaders may avoid IT, as they lack confidence in the potential power of IT for growth and success. Poor experiences, reports in the media, and anecdotes from colleagues, contacts and even rivals have ruined the idea of IT for them.

But IT is never the problem.

Better IT can transform your business and make it unstoppable. It’s how IT is delivered that is the issue. And that’s why Optimising IT promises to be a different kind of IT service provider and is not like the companies you’ve heard about — or worked with — in the past.

What makes us different is our consultative approach. We take the time to understand your needs and deliver elegant and forward-thinking IT solutions. We also take care to highlight any future investment decisions that may take you down the wrong path and restrict future agility, helping you to avoid costly mistakes.

We believe that having this kind of rapport with our customers is the only way to build long-lasting and trusting partnerships. Giving our customers the confidence that we can deliver the right and most cost-effective solution for them is our top priority; only then can we remove barriers to success and work together without restrictions.

To build these long-lasting and trusting partnerships, we base all our work on three core values:

trust

trust

All strong relationships are built on trust.

We pledge to be open, honest and transparent with you throughout every step of your IT journey.

We understand that IT investment is about more than just new technology and faster computers; IT influences how you work and your company’s success. So you need to be confident you’re putting your money into the right services, infrastructure and support for your business. You need to be able to trust us to help you make the best choices.

simplicity

simplicity

IT can be complicated and confusing.

With so many technology options and services available, it can be hard to know where the value really is.

Optimising IT will lay out your options and opportunities in no uncertain terms. We cut through the jargon, eliminate the confusion and bring you total clarity through simple advice, guidance and reporting. Our consultancy-led approach helps us get to the heart of what you need. We’ll help you ensure that your IT budget goes further.

respect

respect

Your business is unique.

We understand that running an organisation has its ups and downs and distinctive challenges.

We respect that you have your own ambitions, drives and goals. We won’t try to fit you into a box, but rather, we’ll create a box that fits around you. We work in partnership with your business, acting as an extension of your company, not just another outsourced service provider. We ensure that your IT delivers where you need it to.

Services

Why Choose Us?

Award-Winning IT Services

Optimising IT is recognised by the Service Desk Institute (SDI) as the best managed IT service providers of 2020. Our award is a testament to our commitment to excellence and our devotion to customer service.

We Are Obsessed with Improvement

“Good enough” will never be good enough for us. We’re constantly measuring our performance and setting new and higher bars of success. Optimising IT works tirelessly to be a better service provider for you every single day.

Enjoy Complete Flexibility

Our solutions revolve around your needs. If you need a full-scale IT support service covering everything, we’re here for you. If you need a co-sourced or consultancy plan to aid smaller-scale objectives, then we’re here for you as well.

Saving You Money

For all the promises of success, trust and respect, we understand that budget and finances remain as important as ever. Our services are designed to offer cost-effective opportunities that can be aligned with a range of budgets.

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working system
people-oriented
first-rate service
seamless service
security
British Pound

98% Customer Satisfaction Rating

Our customers love us. They love our approach and how we work closely with them to get the results that matter to them. That’s why we’re five-star rated on Google Reviews with a 98% customer satisfaction rating.

Our Team Is Second-to-None

The team behind our vision is a collection of the brightest minds in IT. With over 100 years of combined experience in industry-leading roles, our team of experts is highly qualified, highly successful and, above all, highly motivated.

Scale as You Grow

Our services are not static. Everything we offer here at Optimising IT is adaptive. We’re always ready to change our services to match your demands and needs. So whether you’re amping up or winding down, we scale with you.

chat

AWARD-WINNING IT SERVICES

Optimising IT is recognised by the Service Desk Institute (SDI) as the best managed IT service providers of 2020. Our award is a testament to our commitment to excellence and our devotion to customer service.

working system

98% CUSTOMER SATISFACTION RATING

Our customers love us. They love our approach and how we work closely with them to get the results that matter to them. That’s why we’re five-star rated on Google Reviews with a 98% customer satisfaction rating.

people-oriented

WE ARE OBSESSED WITH IMPROVEMENT

“Good enough” will never be good enough for us. We’re constantly measuring our performance and setting new and higher bars of success. Optimising IT works tirelessly to be a better service provider for you every single day.

first-rate service

OUR TEAM IS SECOND-TO-NONE

The team behind our vision is a collection of the brightest minds in IT. With over 100 years of combined experience in industry-leading roles, our team of experts is highly qualified, highly successful and, above all, highly motivated.

seamless service

ENJOY COMPLETE FLEXIBILITY

Our solutions revolve around your needs. If you need a full-scale IT support service covering everything, we’re here for you. If you need a co-sourced or consultancy plan to aid smaller-scale objectives, then we’re here for you as well.

cyber security

SCALE AS YOU GROW

Our services are not static. Everything we offer here at Optimising IT is adaptive. We’re always ready to change our services to match your demands and needs. So whether you’re amping up or winding down, we scale with you.

British Pound

SAVING YOU MONEY

For all the promises of success, trust and respect, we understand that budget and finances remain as important as ever. Our services are designed to offer cost-effective opportunities that can be aligned with a range of budgets.

Advice

Claim Your Free IT Review

There’s no better way to learn more about Optimising IT — our vision and our values — than to take advantage of our FREE IT review service. Including a 60-minute consultation and roadmap to success report, we’ll work closely with you to uncover the opportunities, challenges and pitfalls of your current IT systems.

 

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

Our experts are ready and waiting to help you get more out of your business. Get in touch today!

Testimonials

What Our Customers Say

Do our core values and vision actually impact the way we work?
Do they bring the success we’re hoping to achieve?
Find out what our customers have to say!