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Home > Why Choose Us

Why Choose Us

Why Choose Optimising IT?

Do you need expert-level IT support for small or medium-sized businesses delivered by friendly and forward-thinking professionals?

Choose Optimising IT for:

  • Award-winning and five-star rated managed IT services
  • Thought-provoking insights from industry-leading specialists
  • Easy-going consultancy services that focus on simple yet effective guidance.

Our services are designed to make your life easier. We take the headache out of IT support, bringing total clarity to your business leadership and ensuring you’re always moving forward to bigger and better things.

Find out exactly how it is we can help you achieve more.

Optimising IT's cool workplace
First  Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction

98.8% Average Customer Satisfaction Score

Rapid Response Time

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach

WHY CHOOSE US

What Sets Us Apart from Other IT Service Providers?

Struggling to decipher the difference between IT service providers? Optimising IT promises to make a real impact and change the way you see IT support solutions forever.

happy people at Optimising IT

It’s not what IT service providers offer that sets them apart; it’s how they offer it.

Discover an IT support and consultancy service company that does things a little differently. At Optimising IT, we put you at the heart of everything we do. Our laser-focused team of highly experienced professional IT consultants and technical staff are prepared to go the extra mile for your business.

Our service is built around a single yet fundamental idea — to help you grow and succeed, we need to know what makes you tick.

That’s why we invest our time in learning about you. Our IT services are all about a consultancy-led approach. We get to know your business, your goals, your teams and your challenges. We dig in deep, so we can unearth the nuggets of opportunity that will help your business flourish.

At Optimising IT, we offer outsourced and co-sourced IT services, but we don’t want you to think of us as just another outsourced service provider. We want you to think of us as an extension of your business — a cog in the engine that creates the well-oiled machine that is your company.

We don’t sell you run-of-the-mill packaged IT services. Instead, we craft solutions that solve your unique business obstacles. Take the next step to building a long-lasting relationship with our industry-leading IT experts today by booking your free IT review and consultation.

Services

10 Reasons to Choose Optimising IT

Is Optimising IT the right service provider for you?
We’ve got 10 reasons that say we are!

AWARD-WINNING SERVICE PROVIDERS

In 2020, we were awarded The Best Managed Service Provider Award by the Service Desk Institute (SDI) for our outstanding service provision and commitment to excellence.

5-STAR RATED SERVICE

It’s not just official awarding bodies that recognise our efforts in customer service. Our customers rate us five stars on Google Reviews.

POWERFUL MONITORING AND ALERTS SYSTEM

We’ve developed a smart and hassle-free monitoring and alerts system that simplifies the IT support process so that you can quickly and easily notify us of problems.

SUCCESS-DRIVEN TEAM

At Optimising IT, we’re obsessed with constant improvement. Everything we do for you is recorded, measured and reviewed so that we can build better services for you.

TOTALLY FLEXIBLE, TOTALLY ADAPTIVE

Whether you need one-off solutions or continuous IT department-level services, co-sourcing or fully-fledged outsourcing, we’ll adapt our services to suit your needs.

A CENTURY OF COMBINED EXPERIENCE

Our team has over 100 years of combined industry expertise. We’ve seen it all, which means we’re confident that we have all the knowledge and skills required to support you.

ROBUST COST SAVINGS

All our service offers are bespoke and custom-designed to fit around your goals. That means you never pay for IT support you don’t need, keeping costs down.

HERE WHENEVER YOU NEED US

Our helpdesk and technical support staff are available 24/7. We’re always just a phone call away and can solve 78% of IT problems on the call then and there.

MINIMISING DISRUPTIONS

No business wants downtime, whether it’s from security breaches or essential updates. We invest in preventative solutions and strategies to minimise disruptions risks.

BUILDING BETTER PARTNERS FOR YOU

We partner with the biggest brands in tech, including Microsoft, Amazon, Lenovo and Cisco, to ensure you always have access to the latest and greatest opportunities.

Advice

GET STARTED WITH YOUR FREE IT REVIEW

The best way to know if we’re the right IT service provider for you is to claim your free Optimising IT systems review. Our review includes a free hour-long consultation and bespoke roadmap report. We’ll work closely with you to learn about your business goals and IT challenges to help you grow and succeed.

Get a sense of what we do, who we are, and if we’re the experts you need — all for free, with no obligation and no sales talk.

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

Our experts are ready and waiting to help you get more out of your business. Get in touch today!

Testimonials

Why Our Customers Chose Us

We always love to give our customers the final word because it’s their word — your word — that really matters to us. Our service is all about listening to our customers and getting it right for them. So here’s a final word from our satisfied customers.

We’ll let them tell you why they chose us in their own words!