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Home > OIT Updates > Celebrating 3 years of high growth

Celebrating 3 years of high growth

by | Jul 6, 2016 | OIT Updates

Celebrating 3 years of high growth

Fast growing IT consultancy and Managed Service Provider Optimising IT has finished its third year in business on a high.

About to move to larger offices to accommodate its expanding team, the company has grown consistently, achieving over 35% growth year on year for the first 3 years of operation. 2015/16 saw the team increase from 8 to 11 people and one of the key business wins secured by the company was national property agency Bruton Knowles.

Now the company is embarking on the next stage of its development, continuing to focus on the delivery of excellent IT consultancy and Managed Services with outstanding customer service, as it moves into new offices in Twigworth near Gloucester. We’re really pleased how the first three years have gone. When we set up the company we had a very clear vision of how we wanted to differentiate ourselves from other businesses in our sector. Our emphasis on investing in a committed team to deliver IT which actively contributes to a client’s commercial success, is definitely working.

Our clients appreciate the time we take to get to know their businesses which means we are constantly adding value to their company. We enjoy it too because we can see the difference we are making.

Gary Smith, Managing Director

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98.8% Average Customer Satisfaction Score

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Why Choose Us

why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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