LinkedIn
Instagram
facebook
Twitter

Support: 01242 504614

Sales: 01242 388530

phone
LinkedIn
Instagram
facebook
Twitter
Home > Client Consultancy > Optimising Automotive IT

Optimising Automotive IT

by | Jun 14, 2016 | Client Consultancy, Cloud Services, OIT Updates

Optimising Automotive IT

With news of the Marshall Group acquiring Ridgeway this month, we started thinking about how Ridgeway’s IT has been a factor in their “Good to Great” initiative. When we first started working with Ridgeway, they had gone through a period of growth and were feeling the pain that this can bring: disparate systems, multiple technical environments and a server infrastructure struggling to keep pace with the business.

In the nearly 3 years we have been working with Ridgeway, we have made some really impactful changes, two of the key changes were to migrate their email to Office 365, giving the speed and resilience of the cloud and removing the need for an over-burdened on-site email server. Following this, we implemented a flexible, resilient end to end cloud managed network including site to site connections, local networking and a seamless single WiFi environment with enterprise encryption levels. There have been many more initiatives over the 3 years all raising the standard, ease of use, security and resilience of their overall IT solution … you could say we’ve been ‘Optimising IT’ (sorry)!

One of the other key things that helped Optimising IT make a difference, was the similarity in our customer service ethos, meaning our focus and Ridgeway’s was aligned from day one. Ridgeway employ quality staff and invest in them, and a large part of this is removing the day to day IT frustrations that can cost valuable time.

Enabling their staff to contact a central Service Desk for any issue, from printing to email and even 3rd party manufacturer systems means that with one call, issues are well on the way to being resolved and they can get on with their day.

With our clear understanding of the challenges surrounding growth and acquisition, the team at Optimising IT are looking forward to working with Marshall Group to ensure a continued seamless service.

Ridgeway Case Study

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

Our experts are ready and waiting to help you get more out of your business. Get in touch today!

78% Average First Contact Resolution

98.8% Average Customer Satisfaction Score

Rapid Response Time

Cyber Focused Approach

Why Choose Us

why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus odio nisi, ultrices eu magna a, auctor sagittis enim. Sed ac posuere lacus. Curabitur ultricies, sem in lacinia iaculis, orci justo ornare est, ac dictum erat diam vel erat.

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus odio nisi, ultrices eu magna a, auctor sagittis enim. Sed ac posuere lacus. Curabitur ultricies, sem in lacinia iaculis, orci justo ornare est, ac dictum erat diam vel erat.

Case study

Read Case Studies

Shonga-shonga paminta Cholo neuro na ang sudems jongoloids biway thunder majubis klapeypey shonga sa tungril planggana katagalugan lulu

Testimonials

What Our Customers Say