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Home > Case Studies

Case Studies

case studies

Learn more about how managed IT is conceptualised, strategised, implemented and maintained through our collection of detailed IT case studies.

But, before you dive into our IT case studies, take a moment to learn about the team behind them. Understand why we’re able to share so many inspiring success stories from businesses across various industries, with a diverse range of challenges and IT service requirements.

At Optimising IT, we believe that:

There is no such thing as a one-size-fits-all solution when it comes to managed IT services.
There is no such thing as an identical business that requires identical IT solutions.

That’s why we take a consultative approach to managed IT, and in these case studies, you can learn all about what that looks like. We’re confident that our approach to IT services is the only way to achieve truly outstanding results for our customers.

For us, IT is personal.

When looking for a new Managed IT provider I was keen to find a business who could partner with us, align to our core values, share our vision for IT and deliver results effectively. Since making the decision to move to Optimising IT I have not been disappointed, from the start of the transition the plan was clear and executed with precision, any unforeseen events have been dealt with professionally and solutions suggested and actioned.

VIVOBarefoot

Mark Bickell

Head Of Technology, Vivobarefoot

Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction

98.8% Average Customer Satisfaction Score

Customer Satisfaction

Rapid Response Time

Customer Satisfaction

Cyber Focused Approach

What to Expect

IT Case Studies for Businesses: What to Expect

happy team at Optimising IT

The Optimising IT approach is simple — we take time to listen to the needs of our customers.

All of our work, from IT consultancy services to help with acquisitions and mergers, is about understanding the business, the challenges faced, the goals being strived for, and the company’s expectations for their IT. In these IT case studies, you’ll see us ask the right questions to help us deliver the most efficient IT solutions for the business’s objectives; solutions that provide seamless integrations and effortless usability.

Because of our approach and how we work, we have successfully delivered consistent year-on-year growth of our managed IT service. Despite an impressive average customer satisfaction of 98.8%, we’re never satisfied with being “good enough”, which is why we constantly strive to improve the services we offer to businesses.

You can read our IT case studies to find out more, or head over to our How We Work page to learn more about our approach to IT services.

Case Studies

Our IT Case Studies

You’ve heard all about our approach and why we believe that it not only works but why it’s the only path to true success.

But don’t just take our word for it.

Explore our IT case studies to discover the kind of results you could expect when you work with us. Learn more about our services with in-depth looks at real-life stories, and most importantly, witness the exciting and genuine results we have achieved for our customers.

Improve Service Delivery by Outsourcing | nGAGE

Improve Service Delivery by Outsourcing | nGAGE

Proudly supporting nGAGE Optimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high...

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How to Manage Supplier Data Protection Compliance

How to Manage Supplier Data Protection Compliance

Working with BHSF to Secure Better Data Protection and Compliance Among Suppliers As an organisation with a diverse supply chain, BHSF needed to tighten up data security and reduce supplier risk. Optimising IT was brought in to restructure their supplier review...

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Business Modernisation: Replacing Legacy Systems

Business Modernisation: Replacing Legacy Systems

Business Modernisation Case Study: Replacing Legacy Systems with Bristol Recruitment Company Optimising IT was brought in as award-winning IT leaders and experts in new technologies to address the changing business needs of Bristol Recruitment Company. What started as...

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Benefits of Strategic IT Partnerships: Vanarama

Benefits of Strategic IT Partnerships: Vanarama

Our Strategic Partnership Case Study with Vanarama Automotive GroupOptimising IT and Vanarama developed a robust and long-lasting strategic IT partnership through an in-depth consultative approach to technology. Together, we optimised Vanarama’s IT platform, enabling...

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Developing Essential IT Consolidation Strategy

Developing Essential IT Consolidation Strategy

Managed IT Case Study: IT Consolidation Strategy for Ridgeway Automotive By implementing an IT consolidation strategy and ongoing managed support services, Optimising IT helped empower the development potential of the UK’s fastest-growing motor dealership, Ridgeway...

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IT Services Empower Property Consultants, Bruton Knowles

IT Services Empower Property Consultants, Bruton Knowles

Managed IT Case Study: Property Consultants Bruton Knowles From struggling systems to reliable IT infrastructure, Optimising IT helped industry-leading property consultants Bruton Knowles empower their IT platform and meet client demands. Find out how in our managed...

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