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Home > Managed it Services > Finalists for Best Managed Service Provider 2020

Finalists for Best Managed Service Provider 2020

by | Feb 6, 2020 | Managed it Services, OIT Updates, Special Alerts

We’re finalists for the SDI Best Managed Service Provider 2020 Award

The prestigious Service Desk Institute’s ‘Best Managed Service Provider 2020 Award’ is an honour to have been selected as one of three finalists after an initial shortlisting of MSPs across the UK.

To get to the finalists’ stage (17th March), is an achievement and we love a challenge at Optimising IT. It’s unlike most other awards that require an initial essay style submission, followed by a shortlisting to then announcing the winners on stage at a glitzy awards evening. The Service Desk Institute requires evidence of the highest customer service, demonstrable continual service improvements and a winning blend of recruiting experienced, friendly people, to providing an encouraging environment for them to develop and flourish.

We’ve enjoyed showcasing evidence of all of this and more in our initial 5,000-word online submission, followed by a presentation in front of a panel of judges on ‘Why We Should Win’. Following our successful shortlisting, we could then look forward to welcoming the judges to audit the Optimising IT’s service operation including exposure to the Service Desk team and directly from our customers.

The judges had an action-packed agenda when they joined us for the day. They observed the Service Desk’s ability to resolve requests and incidents coming in from customers, demonstrating the consistent application of the team’s expertise and the friendly, supportive manner we’re known for. The judges also enjoyed watching our internal Top Dog Award presentation, showcasing recognition from colleagues for their positive contributions in teamwork, problem solving and customer service over the quarter. We then welcomed the judges to attend a customer review meeting to observe our approach to building trusting, transparent relationships with continual service improvements at the heart of everything we deliver. To round up a positive day, we presented all the elements that make Optimising IT special, by showcasing our fantastic team, our approach to building long-lasting customer relationships, underpinned by a vibrant and supportive culture.

We look forward to attending the gala awards evening in March, and to celebrating the team’s handwork and achievements. We have our fingers firmly crossed and we’re incredibly proud of the team for getting this far. Let’s hope we’re the ones popping the champagne corks at the end of the night! #WorkHardHaveFun

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why choose us

CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

CONNECTED WITH TRUSTED TECHNOLOGY

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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