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IT Services

MANAGED IT SERVICES FOR BUSINESSES

Not getting what you need from your IT systems? Worried about cyber threats, technology inefficiencies, wasted opportunities and recurring faults?

Discover flexible and scalable IT solutions that promise cost-effective answers to your IT problems. Optimising IT handles your IT for you.

  • We take the pain away from managing IT systems.
  • You can focus on your business ambitions while we take care of the rest.
  • Perfect for businesses who need fully managed IT services.
  • Industry-leading support from award-winning experts.
  • Co-sourced support is available for in-house IT teams that need extra help!

Optimising IT offers the best value managed IT services on the market. From fully outsourced IT services to single-service packages like helpdesk support or software procurement, our experts have what you need.

Managed IT services
Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction

98.8% Average Customer Satisfaction Score

Rapid Response

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach

About

About Our Managed IT Services

Optimising IT office

Our fully managed IT services put powerful technical support solutions at your fingertips. Whenever you face IT support challenges, we’re here to help. Whether on the end of the phone or visiting you on-site, fixing minor glitches or upgrading entire systems, Optimising IT will cover anything and everything you need.

We are a cyber-focused managed IT service provider (MSP). Optimising IT has put in the hard work to build you a qualified and experienced IT support team. You don’t need to worry about hiring IT support staff or vetting technicians. We’ve done it all for you.

With Optimising IT’s managed IT services, you get:

  • Access to the best IT support team money can buy, all for competitive and cost-effective prices.
  • Direct contact with technical IT support staff — we resolve over 78% of your IT issues on the first call.
  • Expert support from an ISO27001 and Cyber Essentials Plus certified enterprise; an enterprise capable of helping you design the best possible cyber security approach for your business needs.
  • An agile, alert, adaptive and proactive IT support team that monitor your systems, keeping an eagle-eye out for problems.
  • Target-driven managed IT services that empower your business goals and establish your competitive edge.

Optimising IT was named the Best Small Enterprise Managed Service Provider at the IT Service & Support Awards 2020. You can trust us to provide you with your managed IT support services.

Services

Our Managed IT Services

Discover our full-service solutions — perfect for complete managed IT services or individual and cherry-picked services to fill the gaps in your IT support.

desktop support at Optimising IT

IT Desktop Support

Forget about calling an unresponsive IT support line. Forget about the frustrations of waiting for help and living in the dark, not knowing when support is coming. Optimising IT promises dynamic, responsive and effective desktop support. Your staff can contact us by email or telephone, safe in the knowledge that our experienced IT service technicians will manage any incidents through to resolution, all the while keeping your team informed of progress. Keep your business running, reduce downtime and enjoy happier employees. We solve 78% of IT support problems over the phone.

Optimising IT's cool workplace

Network and Infrastructure Support

Keep your network and system infrastructure in great shape with Optimising IT. Don’t risk the declining system performance, storage capacity limitations and security vulnerabilities of poor network management. These problems can lead to business downtime or even loss of data and services. Our expert technicians will help you make decisions that benefit your business goals and growth plans. We’ll improve your business operations through network and infrastructure support and design, keeping your services running smoothly.

Optimising IT's cool workplace

On-Site IT Support

Need an on-site IT engineer to support your operations? We offer both on-demand site visits and regular on-site IT maintenance schedules. Whether you need proactive or reactive managed IT support, we’ll be on-site to help you meet the challenges you’re facing right now. Our highly experienced field engineers are also available on an ad-hoc basis to help with work such as important office moves and hardware rollouts. We can help you with any IT project or change you may have, and we’re happy to offer our guidance and support along the way. Optimising IT: We’re always there when you need us.

Optimising IT's cool workplace

Outsourcing and Co-Sourcing

Our managed IT services offer your business true flexibility. We can provide full-service outsourcing that takes responsibility for all of your IT system requirements or co-sourced support for your in-house teams and departments. Need a team to take complete control of your IT systems? We'll be ready. Looking for help managing your current workloads, objectives and skill gaps? We’re here to support your team.

Optimising IT's cool workplace

IT Service Transition

We take a personal approach to IT service transition. When moving to our managed IT service, we’ll go the extra mile to make sure you’re comfortable with our arrangement and confident in our ability to help you grow. Our IT service transition experience includes a personal launch plan, which involves on-site visits to gather the valuable information we need to give you the best possible service. We'll take the time to speak to your key staff and stakeholders, learning about how your business functions, how your IT systems support that, and what we can do to unleash your full potential.

Optimising IT's cool workplace

Service Management

Optimising IT can provide total service management. We’ll maintain your hardware, provide training courses and workshops for staff, monitor and manage your cyber security, upgrade and configure your software and applications, recommend structure development and much more. Our service management package covers the complete managed IT experience. We are your outsourced or co-sourced IT department. Working together closely, we’ll become an essential and instrumental part of your business. Our managed IT services can help ensure your technology is doing all it can to benefit your business.

Optimising IT's cool workplace

Managed Procurement

On the hunt for new software solutions, hardware or networking options? Optimising IT can help you secure the best opportunities for your business. Our managed procurement service begins with initial product searches and ends with installation and implementation. We offer a complete service development timeline, helping you find what you need, making sure it offers the features and functionalities required for the job, and getting it set up and integrated within your business. From optimising service options to cutting costs, our managed procurement is a powerful tool for your business.

Optimising IT's cool workplace

Project Management and Delivery

Our managed IT service team can help you through our experienced project management solutions. We’ll support your business drives by delivering your required IT projects. Starting with concept and ideation all the way to introduction and final delivery, our project management service facilitates expert-level integration of essential systems and tools. Our consultative and collaborative approach to project management ensures we listen to your goals and objectives, delivering exactly what you need from your IT development strategy.

Services

Why Choose Our Managed IT Services?

The Optimising IT founders established our managed IT services on a bedrock of quality service, collaborative working and industry-leading service management. We’ve invested our time and energy into making sure our managed IT services stand out from the crowd.

This is what makes our service truly different:

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REMOTE ACCESS SERVICE DESK

Our IT Service Desk is your single point of contact for all aspects of desktop, telephony, server and infrastructure support. Enjoy our custom-built service interface that understands user behaviour, technologies and your key applications. You can use this platform to escalate support challenges and monitor your managed IT activity.

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RESPONSIVE ON-SITE TECHNICAL SUPPORT

Our managed IT services include on-site and deskside technical support. Our rapid-response team promises field-based and office-based support for end-users deployed via your IT Service Desk.

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NETWORK SUPPORT

Within your IT support package is managed infrastructure and system architecture. This service covers proactive monitoring and management of your underlying network estate. We’ll monitor your server and network performance, looking for problems, slowdowns and errors. We’ll also take on patch and update management to keep your networks running smoothly.

first-rate service

CYBER SECURITY STRATEGY AND CONSULTANCY

Our managed IT service includes formal analysis of your data protection compliance process and concurrent reporting that ensures your service puts in place the ever-evolving controls required for proper IT security governance. Optimising IT will help you develop strategic objectives that support high standards of information security, such as a roadmap for cyber security development that includes health checks and penetration testing.

seamless service

IT SERVICE MANAGEMENT

We’ll provide you with an ongoing evolution of our services, including reporting on our performance, deliverables and planned improvements. Optimising IT is dedicated to continuous improvement, which involves scheduled service management meetings and KPI processes. We’ll also provide user-based training and new service/application launch workshops to ensure strong and cohesive collaboration as our services develop to better support your business.

cyber security

SYSTEM PERFORMANCE AND PROJECT IMPLEMENTATION

Our managed IT service covers consultative operations that investigate the overall impact of your IT systems and provide analysis reports as to their effectiveness. We’ll help you establish how well your IT service is supporting your business goals and objectives and what improvements can be made to help your company grow. Further steps in this process include planning and executing projects that help evolve your IT landscape in line with your vision and strategy.

Remote Access Service Desk

Our IT Service Desk is your single point of contact for all aspects of desktop, telephony, server and infrastructure support. Enjoy our custom-built service interface that understands user behaviour, technologies and your key applications. You can use this platform to escalate support challenges and monitor your managed IT activity.

Network Support

Within your IT support package is managed infrastructure and system architecture. This service covers proactive monitoring and management of your underlying network estate. We’ll monitor your server and network performance, looking for problems, slowdowns and errors. We’ll also take on patch and update management to keep your networks running smoothly.

IT Service Management

We’ll provide you with an ongoing evolution of our services, including reporting on our performance, deliverables and planned improvements. Optimising IT is dedicated to continuous improvement, which involves scheduled service management meetings and KPI processes. We’ll also provide user-based training and new service/application launch workshops to ensure strong and cohesive collaboration as our services develop to better support your business.

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mechanical gears
people
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seamless service
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Responsive on-Site Technical Support

Our managed IT services include on-site and deskside technical support. Our rapid-response team promises field-based and office-based support for end-users deployed via your IT Service Desk.

Cyber Security Strategy and Consultancy

Our managed IT service includes formal analysis of your data protection compliance process and concurrent reporting that ensures your service puts in place the ever-evolving controls required for proper IT security governance. Optimising IT will help you develop strategic objectives that support high standards of information security, such as a roadmap for cyber security development that includes health checks and penetration testing.

System Performance and Project Implementation

Our managed IT service covers consultative operations that investigate the overall impact of your IT systems and provide analysis reports as to their effectiveness. We’ll help you establish how well your IT service is supporting your business goals and objectives and what improvements can be made to help your company grow. Further steps in this process include planning and executing projects that help evolve your IT landscape in line with your vision and strategy.

Advice

Claim Your Free IT Systems Audit

Are managed IT services from Optimising IT the right decision for your business? There’s only one way to find out!

Get in touch with our team of expert managed IT professionals to claim your free systems audit, analysis and review. We’ll take a look at your current IT challenges and offer free, no-obligation recommendations and consultative advice on next steps.

GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?

Our experts are ready and waiting to help you get more out of your business. Get in touch today!

Testimonials

What Our Customers Say about Our Managed IT Services

Read genuine testimonials for happy clients and be confident in our ability to offer industry-leading managed IT services.
These reviews come from our long list of satisfied business clients who’ve changed the way
they operate thanks to our managed IT support.

Case Study

Read Our Managed IT Services Case Study

Learn firsthand what it’s like to be a customer reaping the benefits of our managed IT services.
This case study explores the ins and outs of Optimising IT managed solutions.

Proudly supporting nGAGE

nGAGE is a UK-based Global specialist recruitment group which genuinely supports, steers and brings together specialist recruitment businesses, enabling them to become market leaders in their chosen sector.

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News

Our Blog

Packed full of helpful resources and guides, our IT services blog is an ideal source of information for any business looking to empower their IT systems and learn about everything, from hidden cyber security risks to how to adopt cloud technology.

FAQ

FAQs: Learn More About Our Managed IT Services

What is a managed IT service?

A managed IT service provides a way for organisations to outsource their IT provision to a trusted provider to operate, maintain and respond to user requests for support and change (such as a new user or ordering a new laptop). Businesses can also work with their IT provider to complete larger change projects, such as moving to the cloud, new wi-fi, a new CRM system or rolling out an all-new technology operating platform.

What can I use a managed IT service for?

For (almost) all of your IT needs! From getting email set up on a mobile or tablet to moving all of your servers to the cloud or setting up a new office, we can help. There are some limits, of course — we can’t help if the lights go out or the kettle needs replacing, and any hardware or software you use in your organisation needs to be supported by the developer or manufacturer. Outside of those constraints, give us a call!

How do I get in touch with Optimising IT when I need support?

All of our customers can contact us via telephone, email or the live support feature by clicking on the “helpdesk” link on the home page on our website.

What hours are you open?

We currently support our customers from 08:00 to 17:30, Monday to Friday, excluding bank holidays. We work to GMT as well. Need longer hours? Give us a call — we have a range of options for customers who operate outside of normal operating hours and need extra support.

What systems do you look after?

We focus on the Microsoft cloud stack, including Microsoft Office 365 and Azure. We support a wide range of hardware and software and typically help customers with:

  • Microsoft Windows 10 on laptops and desktops
  • Microsoft 365/Office 365
  • Azure hosting
  • Azure applications
  • Microsoft Power platform, including PowerBI and Dynamics
  • iOS devices (mobiles and tablets)
  • Android devices
  • Mac OSx.

We also help support end users with a variety of business-specific applications from multiple vendors.

How would you describe Optimising IT?

Optimising IT is a cyber focused IT managed services provider or MSP. You can also categorise us as an IT support provider or IT support company. We are an award-winning provider of managed IT services and IT support and are recognised as one of the best managed IT services companies in the UK.

How do you deliver managed IT services?

In our internet-connected world, we provide over 95% of our award-winning services remotely. This allows us to respond quickly to requests and resolve 80% of issues and requests. We also head to where our customers are when it’s needed for support and change projects.

Which areas do you serve?

We currently help customers from Leeds to Southampton and Plymouth. We focus on customers along the M4 and M5 corridors, including:

  • Bristol and surrounding areas
  • Reading
  • Oxford
  • Birmingham
  • And of course, Cheltenham, Gloucester and Tewkesbury!
What can I expect from Optimising IT’s managed IT services and IT support?

We offer a high-quality, direct-to-second-line service to ensure your requests and issues are dealt with in a professional and timely manner. But that is just one element of a much wider service offering.

On an ongoing basis, you can expect from us:

  • Regular account reviews.
  • Monthly service reporting.
  • At least an annual, updated IT roadmap aligning your IT requirements to your business goals.
  • Access to our wider team of IT and cyber security experts when needed.
  • Our very best strategic advice — always what we’d do if it were us.
  • Plain English, business language — we might occasionally get a bit technical, but only when we need to.
  • An ever-improving managed service provider that has your best interests at heart and will help you maximise your IT investments.

What you won’t get from us:

  • Services you don’t need, including additional services and add-ons that don’t add any value to your business.
  • Add-on offers of the month — we don’t employ salespeople or push products for the sake of pushing products.
  • Lack of contact — we like to talk, so we’ll keep in touch.
Not seeing an answer to your question?

Not a problem! If you have a particular situation you need help with or are unsure if we could help with your IT support, feel free to email us, call or use our webchat to ask. We don’t employ salespeople; instead, you’ll get to talk to one of our friendly, plain English speaking staff who will be able to answer your question and let you know how we can help.