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Home > Managed it services > Onsite IT Support

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Onsite IT Support

While our impressive IT support service can resolve over 95% of all requests and issues remotely, sometimes with managed IT services you need an onsite IT engineer.

We offer both on-demand site visits and regular onsite IT Support visits to ensure we’re getting to hear about any IT issues or challenges your staff are facing.

Our highly experienced field engineers are also available on an ad hoc basis to help with onsite work such as important office moves or hardware rollouts. We can help you with any IT project or change you may have, and we’re happy to offer our guidance and support along the way.

Optimising IT was named the Best Enterprise Managed Service Provider at the IT Service & Support Awards 2020. You can trust us to provide you with Onsite IT Support your business.

onsite IT support
First  Contact Resolution

78% Average First Contact Resolution

Customer Satisfaction

98.8% Average Customer Satisfaction Score

Rapid Response

Rapid Response Time

Cyber Focused Approach

Cyber Focused Approach

Why Choose Us

Benefits of Onsite IT Support

Quick Access to Expertise, Without the Staffing Issues

We have a team of highly trained IT professionals that are continually training, learning and levelling up their skills. Doing this in-house as a business can cost a small fortune.

When calling on Optimising IT, you are tapping into our expertise for a fraction of the cost of having your own onsite support team. You don’t have to worry about finding the right people for the job and ensuring they’re trained and qualified. Our expert team is ready to go.

Keep Your IT Costs to a Minimum

Say goodbye to the hassle and expense of managing your own in-house IT team. Optimising IT reduces your monthly IT support costs to a single and predictable monthly charge. This helps free up the budget and plan your finances in confidence.

If you need us onsite, you will pay only for the time we’re onsite. There’s no need to pay for blocks of time in advance, saving money and giving you more control over your budget

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working system
people-oriented focus
first-rate service

The Best Practices On-Demand

Our IT professionals are always up to date with the latest knowledge and skills, providing you with the very best IT support team on demand. Our IT support teams have a wide breadth of knowledge and experience in multiple industries, and we’ll match them to your business, so you get the most out of each member of staff.

As an IT business, we’re always on top of the best practices in the industry, giving you peace of mind and saving your business money on keeping in-house IT staff trained to the latest practices.

Minimal Disruption and Preventive IT Solutions

We assign each of our clients with a small team of IT professionals that are suited to your IT infrastructure and industry. This helps the team to become more efficient and valuable for your IT support needs. Over time, your team will become deeply involved in your IT infrastructure and will be an invaluable resource for your business.

A consistent IT support team can help resolve issues quickly and reduce the amount of disruption to your business when things go wrong. It also allows the IT team to identify opportunities to help prevent future problems, saving time, money and headaches.

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QUICK ACCESS TO EXPERTISE, WITHOUT THE STAFFING ISSUES

We have a team of highly trained IT professionals that are continually training, learning and levelling up their skills. Doing this in-house as a business can cost a small fortune.

When calling on Optimising IT, you are tapping into our expertise for a fraction of the cost of having your own onsite support team. You don’t have to worry about finding the right people for the job and ensuring they’re trained and qualified. Our expert team is ready to go.

 

working system

THE BEST PRACTICES ON-DEMAND

Our IT professionals are always up to date with the latest knowledge and skills, providing you with the very best IT support team on demand. Our IT support teams have a wide breadth of knowledge and experience in multiple industries, and we’ll match them to your business, so you get the most out of each member of staff.

As an IT business, we’re always on top of the best practices in the industry, giving you peace of mind and saving your business money on keeping in-house IT staff trained to the latest practices.

people-oriented focus

AWARD-WINNING INDUSTRY LEADERS

2020 saw our managed IT experts awarded Best Managed IT Service Provider by the Service Desk Institute (SDI). This award recognises our commitment to excellence, both in terms of customer service and the managed IT solutions and consultancy support that we offer.

first-rate service

KEEP YOUR IT COSTS TO A MINIMUM

Say goodbye to the hassle and expense of managing your own in-house IT team. Optimising IT reduces your monthly IT support costs to a single and predictable monthly charge. This helps free up the budget and plan your finances in confidence.

If you need us onsite, you will pay only for the time we’re onsite. There’s no need to pay for blocks of time in advance, saving money and giving you more control over your budget

 

seamless service

MINIMAL DISRUPTION AND PREVENTIVE IT SOLUTIONS

We assign each of our clients with a small team of IT professionals that are suited to your IT infrastructure and industry. This helps the team to become more efficient and valuable for your IT support needs. Over time, your team will become deeply involved in your IT infrastructure and will be an invaluable resource for your business.

A consistent IT support team can help resolve issues quickly and reduce the amount of disruption to your business when things go wrong. It also allows the IT team to identify opportunities to help prevent future problems, saving time, money and headaches.

Get in touch now to find out more about the benefits of our Onsite IT Support Services and how they keep your business safe and running smoothly.

FAQ

FAQs: Learn More About Our Onsite IT Support

What is onsite IT support?

Onsite IT support is here for when there is something that can’t be done remotely — plugging in that new printer, replacing the broken wi-fi access point, or if you still have servers in the office, patching, supporting and updating. If you still have servers in the office, factory or warehouse (known as on-premise services in tech speak), you might want to look at the advantages of using the cloud to run your IT operations.

Is onsite IT support included in your standard support offering?

As a business, we offer a remote IT support solution as part of our standard package. Onsite support, where required, can be billed separately as part of any of our support packages, or if you know how many days a month you would like to have someone onsite, we can make sure this is included in your package.

How much does onsite IT support cost?

That’s a great question! It does depend on what level of support you require. If you need someone to set up a printer or deliver new laptops, this will be a lower cost than a certified network engineer installing or fixing a firewall, for example. If you would like a quote tailored to your specific requirements, we are happy to offer no-obligation quotations — no pressure sales, as we don’t employ salespeople! Feel free to get in touch via our contact form, instant message feature, email or telephone!